At Connectiverse we want every booking to be a positive experience. This policy explains how cancellations and refunds work for our logistics, transport, warehousing and allied services. It applies to bookings made directly with Connectiverse; charges paid to third parties (e.g. customs duties, statutory fees) are governed by those parties' rules.
1. Cancelling a booking
- Before pickup: You may cancel a booking free of charge any time before the shipment has been picked up or processing has begun.
- After pickup / in transit: Once goods are collected or in transit, cancellation may not be possible, and charges for work already performed (pickup, handling, transport) will apply.
- How to cancel: Email help@connectiverse.com or call (+91) 759686 5702 with your booking / tracking number.
2. Refund eligibility
- Refunds are issued where a prepaid service is cancelled before it is rendered, or where a service was charged but not delivered.
- Where part of a service has been performed, a partial refund may be issued for the unused portion.
- Claims for loss or damage in transit are handled separately under the applicable insurance / carriage terms, not under this refund policy.
3. Non-refundable charges
- Pickup, packing, handling and documentation already carried out.
- Government duties, taxes, port, statutory and third-party charges already paid on your behalf.
- Services completed as booked.
4. Refund timelines & method
Approved refunds are processed to the original payment method, typically within 7–10 business days of approval. The time for funds to reflect in your account depends on your bank or payment provider.
5. How to request a refund
Email help@connectiverse.com with your booking / tracking number, payment reference and reason for the request. Our team will review and respond, usually within two business days.
This policy may be updated from time to time; the version shown here applies to current bookings. For anything unclear, please contact us — we're happy to help.